Reviewed information available to the community about the service. All the best, Receptionist could talk on their mobile phone whilst checking you in. My consultant kept me informed of what treatment and why I was needing it. 267, 117, 110 and H28 buses. Ambulatory Emergency Care Report - September 2015 Reviewed admission and discharge data, identifying prevalence rates, financial impact indicators and speed of service. Instagram, 2023 If you would like to discuss your experience further, or would like to raise it as a concern, please get in touch with our PALS team: The ambulatory emergency care (AEC) unit provides rapid assessment of patients with an acute medical illness and same day emergency care, allowing patients who do not need to be admitted to hospital to go home with ongoing clinical follow up as required. West Middlesex University Hospital The professionalism and care I had was superb right from a and e staff to ward staff from my consultant through to food and drinks staff. However, if you are unsure about where to go, please call NHS 111 before coming to our emergency department who can best advise you on your next step. We will inform the department of your pleasant feedback. I am happy to read that you received outstanding care and overall had a positive experience. The receptionist I encountered was rude and unprofessional. 232 9 Chelsea and Westminster Hospital. Kind regards, All patients are then seen by an advanced nurse practitioner or junior doctor, before being seen by a consultant who specialises in acute medicine. J pU2C!E75[EI>6Y,+w -;4) West Middlesex University Hospital (WMUH) is an acute NHS hospital in Isleworth, West London, operated by Chelsea and Westminster Hospital NHS Foundation Trust.It is a teaching hospital of Imperial College School of Medicine and a designated academic health science partner (Imperial College Academic Health Sciences Partnership). Brentford Workhouse Infirmary (1896 - c.1920) West Middlesex Hospital (c.1920 - 1931) West Middlesex County Hospital (1931 - 1948) West Middlesex Hospital (1948 - c.1980) Address. The Ambulatory Emergency Care Unit is located in Outpatients 1 at West Middlesex University Hospital, Twickenham Road, IsleworthMiddlesex, TW7 6AF. How to get to West Middlesex Hospital Nearest train stations are Isleworth station which is approximately 15 minutes' walk and Syon Lane station which is approximately 10 minutes' walk Nearest tube station is Boston Manor. I am sorry to read about they delay you experienced attending our Emergency department at West Middlesex Hospital. I was able to see a doctor in under 2 hours, which is unheard of these days. West Middlesex University Hospital We are located in Outpatients 1 at the front of the main hospital building, next to the WHSmith shop. Further details here For support call: 020 8321 6300 or email: talk@themulberrycentre.co.uk VOLUNTEER DONATE NOW Camelia If you would like to discuss your experience further, or would like to raise it as a concern, please get in touch with our PALS team at: Please let us know if you agree to all of these cookies. 0000000476 00000 n West Middlesex University Hospital site Twickenham Road Isleworth TW7 6AF occupational.health.wmuh@wmuh.nhs.uk 020 8321 5044 London Some patients may return the following day for further investigations and treatment. Outstanding service all round. I went to A&E around 5am on a Sunday with severe abdominal pain. Westminster Magistrates' Court The liaison and diversion service is based at Westminster Magistrates' Court. The doctor who did the scan was so thorough and really reassuring. Nearest train stations areIsleworthstation whichis approximately 15 minutes walk and Syon Lanestation which is approximately 10 minutes walk. The AEC unit provides same day assessments including blood tests, electrocardiograms (ECGs) and radiology investigations. Our ambulatory emergency care (AEC) service provides same-day, consultant review for patients with urgent or emergency health problems without the need for attendance in A&E. . Review titled Outstanding care Rated 5 stars out of 5 by Anonymous - Posted on 12 April 2023 I went to A&E around 5am on a Sunday with severe abdominal pain. Patient Experience Co-ordinator, by Kevin Chamberlain - Posted on 12 April 2023. %PDF-1.4 % Contact us | LNWH Parking 0000000016 00000 n Ratings and reviews - West Middlesex University Hospital - NHS 33,461 were here. Thank you for taking time to feedback your recent experience at the Hospital. SUz\` 'Vk6%`5=eQu` iXGHjA=QznWzWzWzWzWzWzWzWzWzWzWzWzWzWzWzWz`tAU-,320Bn\J D) Read our cookie policy to learn more>, Ambulatory Emergency Care Network - Cohorts 1-10, Surgical Ambulatory Emergency Care Network - Cohorts 1-4, Ambulatory Emergency Care Accelerator Programme, Calderdale & Huddersfield NHS Foundation Trust, Hull & East Yorkshire Hospitals NHS Trust, Royal Liverpool & Broadgreen University Hospitals NHS Trust, North Cumbria University Hospitals NHS Trust, Northern Lincolnshire & Goole Hospitals NHS FT, Cambridge University Hospitals NHS Foundation Trust, Countess of Chester Hospital NHS Foundation Trust, East Kent Hospitals University NHS Foundation Trust, Kettering General Hospital Foundation Trust, Kings College Hospital NHS Foundation Trust, Sandwell and West Birmingham Hospitals NHS Trust, St Helens and Knowsley NHS Foundation Trust, The Dudley Group of Hospitals NHS Foundation Trust, Basildon & Thurrock University Hospitals NHS FT, Epsom & St Helier University Hospitals NHS Trust, Heatherwood & Wexham Park Hospitals NHS FT, University College London Hospitals NHS FT, Royal Bournemouth & Christchurch Hospitals NHS FT, University Hospitals Coventry and Warwickshire NHS Trust, University Hospital of South Manchester NHS Trust, Yeovil District Hospital NHS Foundation Trust, University Hospitals of Leicester NHS Trust, University Hospital of North Midlands NHS Trust, Colchester Hospital University NHS Foundation Trust, North Middlesex University Hospital NHS Trust, Neath Port Talbot Hospital, ABMU Health Board, Princess of Wales Hospital, ABMU Health Board, Solihull Hospital, Heart of England NHS FT, Norfolk & Norwich University Hospitals NHS FT, University Hospital of Llandough, Cardiff & Vale UHB, University Hospital of Wales, Cardiff & Vale UHB, Brighton and Sussex University Hospitals NHS Trust, Dorset County Hospital NHS Foundation Trust, Mid Cheshire Hospital NHS Foundation Trust, Warrington and Halton NHS Foundation Trust, Wirral University Teaching Hospital NHS FT, Royal Devon and Exeter NHS Foundation Trust, The Royal Bournemouth & Christchurch Hospitals NHS FT, Central Manchester University Hospitals NHS FT, St Helens & Knowsley Teaching Hospitals NHS Trust, Kings College Hospital NHS FT - Denmark Hospital, Kings College Hospital NHS FT - Princess Royal University Hospital, Royal Surrey County Hospital NHS Foundation Trust, Shrewsbury and Telford Hospital NHS Trust, Southport and Ormskirk Hospitals NHS Trust, South Tees Hospitals NHS Foundation Trust, City Hospitals Sunderland NHS FT and Sunderland CCG, Kings College Hospital NHS FT - Denmark Hill, University Hospitals Coventry & Warwickshire NHS Trust, Guys and St Thomas' Hospitals NHS Foundation Trust. Chelsea and Westminster Hospital NHS Foundation Trust, Gastroenterology and nutrition (children), Your mental health and emotional wellbeing, Birth preparation/antenatal classes and Padlets, Maternity equality diversity and inclusion, Ambulatory emergency care (AEC) & Same Day Emergency Care (SDEC), John Hunter Clinic for Sexual Health (JHC), Dietary Guidance after Intra-gastric Balloon Insertion, Dietary Guidance after Gastric Band Surgery, Dietary Guidance after Gastric Bypass or Sleeve Gastrectomy Surgery, Liver shrinkage diet for Bariatric Surgery, Ramadan and Fasting After Bariatric Surgery, Reactive Hypoglycaemia After Bariatric Surgery, Vitamin and Mineral Supplements After Gastric Band and Balloon Insertion, Vitamin and Mineral Supplements after Gastric Bypass or Sleeve Gastrectomy, Gabapentin for itching, information for children after a burn, Burns outpatient dressing clinicsguidance for parents, Coping with the stress of a traumatic incident, Guidelines for patients with Duoderm dressings, Scar tissue and contracturesinitial stage, Scar tissue and contractureleaving hospital, Caring for your childs new skin following a burn injury, Percutaneous achilles tenotomy in clubfoot (Ponseti method), COVID-19 vaccination guide for people with a weakened immune system 3rd dose PLUS booster, Hearing Aid Fitting - Referral from ENT (WM), Paediatric transition to adult audiology services, Swim moulds policy and collection information, After Removal of Bilateral External Nasal Splint (POP) and Internal Nasal Splint, Removal of stitches from ear area and canal, Thyroid and parathyroid disorders and treatments, How to access sick pay/employment support following hand Injury, Children visiting the intensive care unit, Intensive Care Unit (ICU), information for family and friends, Investigations in the Intensive Care Unit, Role of the physiotherapist in the Intensive Care Unit, Confidentiality of personal informationyour information, your rights. Who wants to spend their whole day waiting in urgent care if their problem doesnt bother them. Anyone who has a chronic illness and requires end of life care or is supporting someone who is receiving end of life care. The admin staff on the desk were welcoming and helpful. I am pleased to read that you received excellent care and will be sure to feed your great experience back to the department. Barnet and Chase Farm Hospitals NHS Trust -. It can also provide current treatments such as intravenous antibiotics, blood transfusions and iron infusions. They told me the waiting list is 8 hours .So what kind of emergency is this with such a big waiting list.And its first time like this . Camelia <<475FA9A38A28CC4B8CF89E8AC5F27302>]>> Charing Cross Hospital. Haematology Chelsea and Westminster Hospital NHS Foundation Trust Despite chronic understaffing and, I want to thank you so much for the incredible care I received in a&e. Thank you for taking the time to feedback your positive experience attending The West Middlesex A&E department. 0000000985 00000 n I hope your Husband is doing better and I wish him a speedy recovery. In early September 2015, Healthwatch Hounslow began a Survey to review the Ambulatory Emergency Care (or AEC) service, currently based in the West Middlesex University Hospital. Adobe d The nurses were all really kind and skilled and I felt they cared for me each step of the way. Barts Health NHS Trust -. We do not tolerate unprofessionalism and rudeness from our staff, I sincerely apologise for the lack of care and understanding provided overall. All rights reserved. Middlesex Hospital - Wikipedia You can read a brief introduction about our Trust by clicking the icon to the right. 100 Years of West Middlesex. What a good service and a brilliant team. Unprofessionalism and lack of care towards our patients is something that we don't tolerate; as we take pride in putting our patients first and displaying kindness. The trust operates at two acute sites: Chelsea and Westminster Hospital and West Middlesex Hospital. %%EOF xbbRe`b``3 c TW7 6AF, Services provided by West London NHS Trust, Freephone 0800 328 4444 mental health helpline, Child and adolescent mental health services referrals, Child and adolescent mental health services (CAMHS). It can also provide current treatments such as intravenous antibiotics, blood transfusions and iron infusions. H\M I am really pleased to read that you received brilliant care throughout your time at the hospital. If you need this document in a different format, please emailinfo@healthwatchhounslow.co.ukor call020 3603 2438. Despite a very busy time, and very challenging conditions, I was treated with such care and kindness throughout. Contact the team There is a pay and display car park with bays for blue badge holders. I am sorry to read that your experience has not been great. Ambulatory emergency care (AEC) & Same Day Emergency Care (SDEC) Once they arrive at the unit they are assessed by a nurse who usually performs routine investigations and observations. We are an award winning organisation providing care at two main hospital sitesChelsea and Westminster Hospital and West Middlesex University Hospitaland a number of community-based services across London, such as sexual health and HIV clinics. I am sorry to read that you had such a bad experience. The team could not have been more thorough or thoughtful. NHS England Ambulatory emergency care guide: same day emergency care Latest reviews for West Middlesex University Hospital. We do not tolerate unprofessionalism and rudeness from our staff. We run a 6-day service . I noticed some of the other team members, like the technicians, were also really lovely and on the ball with sorting so many things. Epidural analgesia for children and young people, Oral morphine (Oramorph) for children and young people to take home, Support after discharge: Neonatal Community Outreach Team, The Cheyne Child Development Service - Pre-school Social Communication (SCD) Assessment Pathway, The Cheyne Child Development Service - School age Autism (ASD) Assessment Pathway Parent Information, Cheyne Child Development Service - Information for parents, Cheyne Child Development: while you wait leaflet - Pre-School Age (Kensington and Chelsea and Westminster children), Cheyne Child Development: while you wait leaflet - Pre-School Age (Hammersmith and Fulham children), Cheyne Child Development Support Leaflet - For parents who have a child with a diagnosis of Autism Spectrum Disorder: pre-school age, Cheyne Child Development Support Leaflet - For parents who have a school aged child with a diagnosis of Autism Spectrum Disorder (All boroughs), Cheyne Child Development Support Leaflet - For parents who have a school aged child with a diagnosis of Autism Spectrum Disorder (Hammersmith & Fulham), Cheyne Child Development Support Leaflet - For parents who have a school aged child with a diagnosis of Autism Spectrum Disorder (Kensington & Chelsea), Cheyne Child Development Support Leaflet - For parents who have a school aged child with a diagnosis of Autism Spectrum Disorder (Westminster), Cheyne Child Development: While you wait leaflet - School Age (All boroughs), Cheyne Child Development: While you wait leaflet - School age (Hammersmith & Fulham), Cheyne Child Development: While you wait leaflet - School age (Kensington & Chelsea), Cheyne Child Development: While you wait leaflet - School Age (Westminster), Care of your synthetic cast - Information for childrens fracture clinic patients, Before and after your procedure (children 16 and under), Advice for patients who have been tested for Mpox, Intermittent Pneumatic Compression to Reduce the Risk of Venous Thromboembolism, Advice following Dermatology Skin Excision, Referring to Chelsea and Westminster Hospital, Referring to West Middlesex University Hospital, Friends of Chelsea and Westminster Hospital, Big shout-out for our midwives, nurses and ODPs, Research, Innovation and Quality Improvement (RIQI). To view the report, please click on the link below: In early September 2015, Healthwatch Hounslow began a Survey to review the Ambulatory Emergency Care (or AEC) service, currently based in the West Middlesex University Hospital. North West London Pathology (NWLP) was formed in November 2016 as a partnership between Imperial College Healthcare NHS Trust, Chelsea & Westminster NHS . Menu King George Hospital. NHS Jobs - Search Results Thank you for your feedback. Patients are referred to the AEC unit by their GP or by the emergency department. First opened as the Middlesex Infirmary in 1745 on Windmill Street, it was moved in 1757 to Mortimer Street where it remained until it was finally closed in 2005. Ambulatory emergency care (AEC) & Same Day Emergency Care (SDEC) Cancer services Cardiology Care of the elderly Dermatology Diabetes Endocrinology Gastroenterology (including hepatology) Haematology Memory clinic Neurology Renal (kidney) medicine Respiratory medicine Rheumatology Stop smoking service Stroke & TIA services Cancer services Ayana Why is hand washing so important on the Neonatal Unit? endstream endobj 233 0 obj <>/ViewerPreferences<>/Metadata 40 0 R/Pages 39 0 R/StructTreeRoot 42 0 R/Type/Catalog>> endobj 234 0 obj <>/ProcSet[/PDF/ImageC]/ExtGState<>>>/Type/Page>> endobj 235 0 obj <> endobj 236 0 obj <>stream Hillingdon Hospital. West Middlesex University Hospital | Isleworth Epidural analgesia for children and young people, Oral morphine (Oramorph) for children and young people to take home, Support after discharge: Neonatal Community Outreach Team, The Cheyne Child Development Service - Pre-school Social Communication (SCD) Assessment Pathway, The Cheyne Child Development Service - School age Autism (ASD) Assessment Pathway Parent Information, Cheyne Child Development Service - Information for parents, Cheyne Child Development: while you wait leaflet - Pre-School Age (Kensington and Chelsea and Westminster children), Cheyne Child Development: while you wait leaflet - Pre-School Age (Hammersmith and Fulham children), Cheyne Child Development Support Leaflet - For parents who have a child with a diagnosis of Autism Spectrum Disorder: pre-school age, Cheyne Child Development Support Leaflet - For parents who have a school aged child with a diagnosis of Autism Spectrum Disorder (All boroughs), Cheyne Child Development Support Leaflet - For parents who have a school aged child with a diagnosis of Autism Spectrum Disorder (Hammersmith & Fulham), Cheyne Child Development Support Leaflet - For parents who have a school aged child with a diagnosis of Autism Spectrum Disorder (Kensington & Chelsea), Cheyne Child Development Support Leaflet - For parents who have a school aged child with a diagnosis of Autism Spectrum Disorder (Westminster), Cheyne Child Development: While you wait leaflet - School Age (All boroughs), Cheyne Child Development: While you wait leaflet - School age (Hammersmith & Fulham), Cheyne Child Development: While you wait leaflet - School age (Kensington & Chelsea), Cheyne Child Development: While you wait leaflet - School Age (Westminster), Care of your synthetic cast - Information for childrens fracture clinic patients, Before and after your procedure (children 16 and under), Advice for patients who have been tested for Mpox, Intermittent Pneumatic Compression to Reduce the Risk of Venous Thromboembolism, Advice following Dermatology Skin Excision, Referring to Chelsea and Westminster Hospital, Referring to West Middlesex University Hospital, Friends of Chelsea and Westminster Hospital, Big shout-out for our midwives, nurses and ODPs, Research, Innovation and Quality Improvement (RIQI), Clinical or radiological suspicion of cancer, Does not meet alternative tumour-specific pathways, Well enough to attend an outpatient clinic, Bloods (including FBC, eGFR, LFTs, bone profile, CRP, ESR, PSA if male, CA 125 if female), Quantitative Faecal Immunochemical Test (FIT). 0000469513 00000 n Despite chronic understaffing and overcrowding, everyone from the receptionists to the nurses and doctors were excellent. Queen's Hospital. Hammersmith Hospital. The acute medicine department specialises in the rapid assessment, diagnosis and treatment of acute medical conditions. If you would like to discuss your experience further, or would like to raise it as a concern, please get in touch with our PALS team. Information about our acute medicine service | North Middlesex I was examined and given a likely diagnosis and referred back to my GP, which turned out to be the right call. Acute Diagnostic Oncology Clinic (ADOC) - Chelsea and Westminster Hospital PALS e-mail: chelwest.wmpals@nhs.net xb```b``Vf`f`ef@ aV daHl `W!1*|Zhzi[a?vxM+r)v )((be2%@cU West Middlesex University Hospital Overview Overview Departments and services Facilities Ratings and reviews Leave a review Contact us Address Twickenham Road Isleworth Middlesex TW7 6AF Get directions (opens in Google Maps) Phone 020 8560 2121 Online Visit Hospital website Find another hospital Care Quality Commission inspection rating West Middlesex University Hospital has not yet replied. For more information, visit the CQC website. Ambulatory emergency care unit Overview - West Middlesex University Hospital - NHS Chelsea and Westminster Hospital NHS Foundation Trust, Offering rapid access to treatment for cancer-related emergencies, Gastroenterology and nutrition (children), Your mental health and emotional wellbeing, Birth preparation/antenatal classes and Padlets, Maternity equality diversity and inclusion, Ambulatory emergency care (AEC) & Same Day Emergency Care (SDEC), John Hunter Clinic for Sexual Health (JHC), Dietary Guidance after Intra-gastric Balloon Insertion, Dietary Guidance after Gastric Band Surgery, Dietary Guidance after Gastric Bypass or Sleeve Gastrectomy Surgery, Liver shrinkage diet for Bariatric Surgery, Ramadan and Fasting After Bariatric Surgery, Reactive Hypoglycaemia After Bariatric Surgery, Vitamin and Mineral Supplements After Gastric Band and Balloon Insertion, Vitamin and Mineral Supplements after Gastric Bypass or Sleeve Gastrectomy, Gabapentin for itching, information for children after a burn, Burns outpatient dressing clinicsguidance for parents, Coping with the stress of a traumatic incident, Guidelines for patients with Duoderm dressings, Scar tissue and contracturesinitial stage, Scar tissue and contractureleaving hospital, Caring for your childs new skin following a burn injury, Percutaneous achilles tenotomy in clubfoot (Ponseti method), COVID-19 vaccination guide for people with a weakened immune system 3rd dose PLUS booster, Hearing Aid Fitting - Referral from ENT (WM), Paediatric transition to adult audiology services, Swim moulds policy and collection information, After Removal of Bilateral External Nasal Splint (POP) and Internal Nasal Splint, Removal of stitches from ear area and canal, Thyroid and parathyroid disorders and treatments, How to access sick pay/employment support following hand Injury, Children visiting the intensive care unit, Intensive Care Unit (ICU), information for family and friends, Investigations in the Intensive Care Unit, Role of the physiotherapist in the Intensive Care Unit, Confidentiality of personal informationyour information, your rights. The Care Quality Commission (CQC) is the independent regulator of health and social care in England. Chelsea and Westminster Hospital - Care Quality Commission - CQC University Hospitals Coventry & Warwickshire NHS Trust Guys and St Thomas' Hospitals NHS Foundation Trust Royal Cornwall Hospitals NHS Trust University Hospital of Ayr To register your interest and find out more about joining, please email aec@nhselect.org.uk St Mary's Hospital. Chelsea and Westminster Hospital NHS Foundation Trust, Gastroenterology and nutrition (children), Your mental health and emotional wellbeing, Birth preparation/antenatal classes and Padlets, Maternity equality diversity and inclusion, Ambulatory emergency care (AEC) & Same Day Emergency Care (SDEC), John Hunter Clinic for Sexual Health (JHC), Dietary Guidance after Intra-gastric Balloon Insertion, Dietary Guidance after Gastric Band Surgery, Dietary Guidance after Gastric Bypass or Sleeve Gastrectomy Surgery, Liver shrinkage diet for Bariatric Surgery, Ramadan and Fasting After Bariatric Surgery, Reactive Hypoglycaemia After Bariatric Surgery, Vitamin and Mineral Supplements After Gastric Band and Balloon Insertion, Vitamin and Mineral Supplements after Gastric Bypass or Sleeve Gastrectomy, Gabapentin for itching, information for children after a burn, Burns outpatient dressing clinicsguidance for parents, Coping with the stress of a traumatic incident, Guidelines for patients with Duoderm dressings, Scar tissue and contracturesinitial stage, Scar tissue and contractureleaving hospital, Caring for your childs new skin following a burn injury, Percutaneous achilles tenotomy in clubfoot (Ponseti method), COVID-19 vaccination guide for people with a weakened immune system 3rd dose PLUS booster, Hearing Aid Fitting - Referral from ENT (WM), Paediatric transition to adult audiology services, Swim moulds policy and collection information, After Removal of Bilateral External Nasal Splint (POP) and Internal Nasal Splint, Removal of stitches from ear area and canal, Thyroid and parathyroid disorders and treatments, How to access sick pay/employment support following hand Injury, Children visiting the intensive care unit, Intensive Care Unit (ICU), information for family and friends, Investigations in the Intensive Care Unit, Role of the physiotherapist in the Intensive Care Unit, Confidentiality of personal informationyour information, your rights. Close menu. Thank you for your lovely feedback. xref ()*6789:FGHIJVWXYZefghijtuvwxyz ? Middlesex Hospital was a teaching hospital located in the Fitzrovia area of London, England. Thank you for taking the time to feedback your experience attending The West Middlesex A&E department. West Middlesex University Hospital (WMUH) is an acute NHS hospital in Isleworth, West London, operated by Chelsea and Westminster Hospital NHS Foundation Trust.It is a teaching hospital of Imperial College School of Medicine and a designated academic health science partner (Imperial College Academic Health Sciences Partnership). How we can help - The Mulberry Centre The liaison psychiatry service is also available here. Start your journey here Chelsea and Westminster Hospital NHS Twickenham Road Patient Experience Co-ordinator. They made me feel very comfortable and at ease, Report review titled fantastic treatment as unsuitable. The work undertaken within this review will go some way to identify clinical and financial outcomes of the service, prevalence of conditions, prevention rates and if the needs of patients from diverse, hard to reach ethnic minority language groups and those with a need for British Sign Language (BSL) or visual impairments are realised.
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